In store experience
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I’d like to give feedback about a store I visited, what do I do?If you’d like to leave a compliment or let us know about a bad experience, speak to someone in-store or let us know the details for our in-store team to look into this further.
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How do stores address health and safety issues?
We take all health and safety issues very seriously. We want to know about anything that may affect people’s safety and well-being in and around the store, including hazards, injuries, or issues with the products we sell.
If you spot anything that concerns you in or around the store, we suggest you notify a staff member in store immediately. We have a Foodstuffs team that will take appropriate action and liaise with stores to address anything that may occur. To find out more about this you can pop in to your local store and ask at the customer service desk or contact the store through this contact form.
Online shopping
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Do you have online shopping?Click & Collect is now widely available at most PAK'nSAVE stores. Shop online and swing past your local PAK’nSAVE store to collect your groceries. Start your shop here.
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How do I shop online?Download the app or head to paknsave.co.nz, create an account and start adding things to your cart. Simply choose your preferred timeslot and place an order online, and then pick up from the lockers located at store. Easy! If you have questions about your order and anything else, head to our online shopping FAQs.
PAK'nSAVE gift cards
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Where can I buy Gift Cards?
You can buy a gift card in-store. Gift cards are not currently available to buy online. Find out more about PAK'nSAVE Gift Cards here.
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How do I check my gift card balance?You can check your current gift card balance at www.giftstation.co.nz
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Can I use my gift card at the store’s fuel station?No. We currently don't offer this service, you will need to use your Gift Card for purchase's in-store.
Products
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I have a problem with a product I have purchased, what can I do?You can either speak to a staff member at the store you purchased the item from or let us know the details through this contact form for our in-store team to look into this further.
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I'm looking for a particular item, does my local store stock it?Products and availability vary from store to store. If you're can't find what you're looking for, or want to ask about a special product get in touch with your local store through this contact form or ask us in-store.
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How do I place an order for my local store?Many stores offer catering and gifts like platters, hampers and more - find more information and order online here. Click & Collect is available at most stores, head here to place an online shopping order.
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Where can I find the latest deals and promotions?
Check out your local store weekly deals here, or shop the deals online here.
Jobs and careers
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How do I apply for a job with PAK'nSAVE?
For vacancies at PAK’nSAVE - in store, support centre and supply chain roles head to our careers website. Go here for North Island vacancies or here for South Island vacancies.
For jobs in store, you can also pick up an application from the customer service desk.
Fuel offers
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About fuel discountsA Fuelup voucher is earned with a qualifying purchase at PAK’nSAVE. Participating store receipts will have the Fuelup voucher attached. You can redeem Fuelup vouchers at all Z service stations, or the on-site fuel station at the supermarket where you earned the voucher. Find our latest fuel offers and more info here.
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Do I get fuel discounts for shopping online?
Yes, you will receive a fuel voucher with your order. This voucher will be printed on your packing slip (which you receive with your order) and on your invoice (which is emailed to you).
The fuel voucher value will be determined on the day your order is placed or edited, not the day that the order is collected (or delivered). It can be used only used once and the expiry date will be printed on the voucher.
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Which stores have on-site fuel pumps?
For your convenience, some of our store has fuel pumps located on-site. When you have been through the checkout, you'll receive a voucher attached to your till receipt, telling you how much you'll save on every litre of fuel. Simply take this voucher to the pumps, enter the code printed on the voucher and you'll instantly receive the savings on your fuel bill... it's that easy! See a list of participating supermarkets here.
Catering and gifts
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Is catering available?
Yes! Most PAK’nSAVE stores can help you cater for almost any occasion. We can provide food platters, cakes and catering ideal for birthday parties, office shouts, morning teas or shared lunches.
Go here to view the catering menu.
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Do you sell gifts?As well as gift cards, many PAK’nSAVE stores offer floral bouquets, hampers, cakes and gift baskets. Get in touch with your local store to view their range.
Christmas Club
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What is the PAK'nSAVE Christmas Club?The PAK'nSAVE Christmas Club makes it easy to put a little away throughout the year so you can make a big difference to your Christmas spend – think of it as a piggy bank! At the end of the year, you can break that piggy bank open and choose whatever you like in store, so you and your family get everything you want for a very merry Christmas! You can also earn bonuses on your contributions – a little helping hand from Stickman and the team towards your festive favourites and a very merry Christmas! Think of it as a Christmas savings piggy bank, one you can break open at the end of the year to spend in store.
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How do I join Christmas Club or update my details?Simply pick up a Christmas Club card in store, then head online to register it and to start adding funds. You can manage your account, payments and pin online. Find out more here.
Lost trolley
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Found a lost PAK’nSAVE trolley?We want to make the shopping experience as convenient as possible for our customers by providing enough shopping trolleys for use. Like you, we also hate to see our city's streets untidy! We work closely with local councils and the community to manage our trolleys; but we need your help to return used trolleys and report abandoned trolleys so we can collect them.
If you spot a trolley that has been abandoned, we'd appreciate it if you could use this contact form to let us know.
In your message, please include the location of the trolley, e.g. "corner of main street and high street" or "outside 3 Jones Drive" and the name of the nearest PAK’nSAVE store, and we will collect it.
Scam alert
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I received a message that I suspect is a scam, what do I do?From time to time we receive reports that PAK’nSAVE customers are being targeted by online scams in the form of social media ads, texts and emails. Check here to see the latest scams and contact us if you spot something suspicious.
SHOP'nGO
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What is SHOP'nGO?
SHOP'nGO lets you check out faster checkout and budget smarter.
As you enter the store, swipe your SHOP'nGO card to get a hand-held barcode scanner. The scanner gives you a running total of your purchases. Simply scan and pack your shopping as you go and pay at the dedicated checkouts.
SHOP'nGO is available at all South Island and most lower North Island stores. Find out more here.
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How do apply for SHOP'nGO?
You'll need to register in store - just head to the customer service desk, you'll need to have a form of ID with you. Once you're signed up, you'll get a tag which you scan to pick up your handheld scanner from the SHOP'nGO kiosk at the front of the store.
Sponsorship and fundraising
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How do I apply for sponsorship?PAK’nSAVE stores are all locally owned and operated and so there's a true commitment to supporting the communities in which we operate. If you are a local community group wanting to make a sponsorship and donation requests, please contact your local store directly through this form.
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What charities does PAK’nSAVE support?
With local owners in every one of our stores, we’re focused on supporting the communities where we live in the way that is right for them. Find out more about our Here for NZ initiatives here.
Food for Thought is our nutrition-education initiative that allows local primary school children to further their understanding in nutrition. Find out more here.